Shipping policy

Order processing

Your order will be processed within 2 working days. Expect an email within a few working days to let you know your order is on the way!

When your order is ready for delivery, you will receive an email with real-time tracking information.

Rates and estimates

The exact shipping charges for your order will be calculated and displayed at checkout. 

We offer free shipping on orders over 40€ within EU* in the following countries: 

*Not available to remote locations. 

Andorra

Austria

Belgium

Bulgaria

Croatia

Czech Republic

Denmark

Estonia

Finland

France

Germany

Gibraltar

Greece

Hungary

Ireland

Italy

Latvia

Lithuania

Luxembourg

Monaco

Netherlands

Norway

Poland

Portugal

Romania

Slovak Republic

Slovenia

Spain

Sweden

Switzerland

International shipping

We offer shipping outside of EU to the following countries: USA (mainland), Canada (mainland), UK

The exact shipping charges for your order will be calculated and displayed at checkout.  

Free shipping to international locations* outside EU on orders over 85€.

*Not available to remote locations. 

Import duties and taxes

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. MUO OÜ is not responsible for these charges if they are applied and are your responsibility as the customer.

Refunds, returns and exchanges

We accept returns up to 14 days after delivery. The item has to be unused and in its original condition and packaging. We will refund the full order amount minus the shipping costs for the return. 

In the event that your order arrives damaged in any way, please email us as soon as possible at info@muoclothing.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at info@muoclothing.com