Terms of service

The owner of the online shop www.muoclothing.com (hereinafter referred to as the online shop) is MUO OÜ (registry code 16793178), located at Roseni 10, 10111, Tallinn, Estonia. 

We reserve the right to amend these Terms from time to time without prior notice to the customer. The version of the Terms that will apply to your order will be those on muoclothing.com at the time you place your order.

Term of sales contract and information about goods and prices 

The sales terms apply to purchasing goods from the online shop. 

The prices of the products sold in the online shop are indicated next to the products. A fee for  delivery of the goods is added to the price. 

The fee for delivery of the goods depends on the location of the buyer and the delivery method. The  delivery fee is displayed to the buyer at the checkout when the location and delivery method has been selected. 

Information about the goods is provided in the online shop next to the goods. 

Placing an order 

To order goods, the requested goods should be added to the shopping cart. To finalize the order, the  required data fields should be filled in and a suitable means of delivery chosen. The total price is  then displayed on the screen, which can be paid by choosing one of the methods provided by the online store. 

The contract enters into force after the amount subject to payment has been credited to the bank  account of the online shop. 

If it is not possible to deliver the ordered goods due to lack of stock or another reason, the buyer  will be notified as soon as possible and the cost paid (including delivery fees) will be refunded  usually within 7 working days. Depending on the method of payment, the refund may take up to  14 working days. 

Delivery 

Goods are delivered to the following countries: European Union (EU).

Buyers outside of the European Union (EU) are responsible for any additional costs or taxes that may arise from the import of the goods purchased from www.muoclothing.com. These costs may include customs duties, import taxes, or other charges imposed by the buyer's country of residence. The online shop is not responsible for covering or reimbursing such costs, and buyers are advised to familiarize themselves with their country's import regulations and potential fees before making a purchase.

The delivery cost of the goods is borne by the buyer and the respective price information is displayed  next to the delivery method. 

The online shop endeavors to dispatch orders in the fastest possible time and in the order in which they are placed. Within the EU we aim to deliver within 3 to 7 working days following confirmation of an order. Deliveries to islands normally take a few extra working days. 

In exceptional cases, the goods may be delivered within a time frame of up to 30 calendar days. 

If the online shop has notified the buyer of delivery issues and a term exceeding 30 calendar days  on their website or in the order confirmation, the term specified by the online shop applies.

Right of withdrawal 

After receiving the order, the buyer has the right to withdraw from the contract entered into with  the online shop within 14 calendar days.

The right of withdrawal does not apply if the buyer is a legal person. 

To exercise the 14-day right of withdrawal, the buyer may not use the ordered goods in any other  way than is necessary in order to examine the nature, properties and functioning of the goods in the  same way the buyer would be allowed to test the goods in a physical shop. 

If the products have been used, opened or they have wear marks, the online shop has the right to reduce the  refundable amount in accordance with the decrease in value of the goods. 

In order to return the goods, the buyer should send a withdrawal application via e-mail to info@muoclothing.com no later than 14 calendar days after receiving the  goods. 

The costs of returning the goods will be borne by the buyer, unless the reason for return is the fact  that the item being returned does not correspond to what was ordered (e.g. an incorrect or defective  item). 

The buyer should return the goods within 14 days of submitting their application to do so or provide  proof that the goods have been handed over to the carrier within that period. 

Having received the returned goods, the online shop refunds the buyer any amounts received from  the buyer on the basis of the contract immediately but no later than within 14 days of receiving the  application for withdrawal. 

The online shop may refuse to process the refund until it receives the item that is the object of the  contract. 

If the buyer has explicitly chosen a method of delivery different from the most inexpensive normal  method of delivery offered by the online shop, the online shop is not required to refund to the  consumer the amount exceeding the cost of normal delivery. 

The online shop has the right to withdraw from the sales transaction and request that the goods be  returned by the buyer if the marked price of the goods in the online shop is significantly lower than  the market price of the goods due to an error. 

Right to file a complaint

In the event of a defect, the buyer should contact the online shop immediately by sending an e-mail including proof of the defect to info@muoclothing.com. 

The online shop is not liable for defects that have occurred due to the consumer’s action or inaction  (incorrect use, an accident, etc.) after the goods were delivered or in the case of normal wear and  tear caused by normal use of the item. 

If the goods purchased in the online shop have defects for which the online shop is liable, the online  shop will repair or replace the defective goods. If the goods cannot be repaired or replaced, the  online shop will refund all fees incurred under the sales contract to the buyer. 

The online shop responds to the consumer’s complaint within 15 working days in writing or in a format that can be reproduced in writing. 

Complaints

If a buyer has complaints regarding the online shop, they should send them via e-mail to info@muoclothing.com